October 30th, 2020
Dear Pet Parents,
As we continue to care for your pets during these unprecedented times, our number one priority is the safety of your pets, you, and the Belmont Animal Hospital family. For this reason, we are continuing to provide curbside services exclusively (note: we are allowing clients in for certain situations including end of life services.)
We have developed relationships with many of you over the years, and we feel a deep responsibility to provide you with compassionate care for your pets. So while we would love to have you back in the building, we know that limiting person-to-person contact will reduce the risk of COVID-19 exposure so we cannot change protocols at this time.
We understand that waiting in your car is inconvenient, and that curbside appointments are taking longer than normal – it’s a more difficult process for our team. We sincerely apologize for any inconvenience, and we also ask for your patience and understanding as we are doing everything we can to care for your pets while keeping you and the Belmont Animal Hospital team as safe as possible. We will continue to reassess how to best operate during the pandemic as new information is made available; and in the meantime, we thank you for your patience and support.
We are here for you and your pets, and we look forward to seeing you soon.
March 17th, 2020
Friends and family of Belmont Animal Hospital,
Due to the current concerns regarding the Coronavirus (COVID-19), we will be implementing some policy changes to protect the health of our staff, you, and the community as a whole.
Per current CDC and the World Health Organization recommendations, in order to maximize social distancing and limit close contact between individuals, we will be receiving patients in the following way:
As you arrive at the hospital with your pet, please call us at 615-383-1000.
After exchanging the necessary information for the appointment, a technician will come out to your vehicle and receive your pet. Please have your dog on a leash or your cat in a cat carrier. The technician will return to the hospital where the veterinarian will perform any indicated procedures, diagnostics, and/or treatments. You will then receive a call at which time pertinent information will be discussed. If indicated, payment for the visit will be collected over the phone. We will then return your pet to you at your vehicle.
If you are dropping your pet off, we will receive and discharge your pet in a similar manner. If you need medication or a prescription diet, we encourage you to visit our website pharmacy to have it delivered to you.Click here to visit.
Thank you for your patience during this time. We will notify you of any changes to our policy as the Coronavirus pandemic unfolds.
Belmont Animal Hospital.