Hospital Policies
Appointment Attendance Policy
- Patients will be seen in the following order: Emergencies, On-time Appointments, Work-ins
- Any appointments arriving 10 or more minutes late will lead to that appointment being worked in between our on-time appointments whenever possible, which will incur an increase in the office visit of no more than $25. Depending on our patient load at that time, it may result in extended wait times or our offering to reschedule the appointment for a future date.
- Any appointments needing to be cancelled or rescheduled should be done at least 24 hours in advance to provide the opportunity for pets on a waiting list to use that appointment time.
"Up until my first appointment here, I had never been to a vet that made the experience as pleasurable or easy for my very anxious pup and I. It was always dreadful making appointments and worrying how she was gonna do, but everybody made sure she was taken care of with as little stress as possible and truly cared about her well-being outside of the standard health procedures. I will be happily returning and recommending to anyone who asks. I cannot express my gratitude enough for the treatment and care that was received in our few visits thus far. Thank you thank you thank you. You're changing the vet narrative for not only my nervous pup, but myself as well."
cara
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