Hospital Policies

Appointment Attendance Policy

• Patients will be seen in the following order: Emergencies, On-time Appointments, Work-ins
• Any appointments arriving 10 or more minutes late will lead to that appointment being worked in between our on-time appointments whenever possible, which will incur an increase in the office visit of no more than $25. Depending on our patient load at that time, it may result in extended wait times or our offering to reschedule the appointment for a future date.
• Any appointments needing to be cancelled or rescheduled should be done at least 24 hours in advance to provide the opportunity for pets on a waiting list to use that appointment time.