Hospital Policies

Appointment Attendance Policy

• Arriving 15 or more minutes late will be treated as a “work-in” which will be seen between our on-time appointments when possible. Depending on our patient load at that time, it may result in extended wait times or our offering to reschedule that appointment for a future date.
• Appointments arriving late by 30 minutes or more will be considered as failure to appear and will result in future appointments requiring a deposit.
• Any appointments needing to be cancelled or rescheduled should be done at least 24 hours in advance; failure to do so will result in future appointments requiring a deposit.
• Any client who fails to appear for a scheduled appointment will result in future appointments requiring a deposit.
• Appointment reservation deposits will be applied to the appointment but will be forfeit if that appointment is missed or not rescheduled/canceled at least 24 hours in advance.